Worse service ever

I would not even rate this people a one star if there was lower i would do lower. The nigh mare started when we paid our monthly payment only to see that the wifi is not working. We were informed by the neighbors that the technicians was scratching at the box of the wifi and this could be why we could not connect. 1st complaint was logged to advise cool ideas we cannot connect to the wifi they send out a technician they came to the house did there own thing did not take the time to say what's wrong what they doing and just left the ticket then was closed with us not knowing what they did 2nd complaint couple days later wifi off again log a ticket again second technician comes out does his thing and tells my wife its the mice that is eating at the cable she was shocked and said no cant be then they showed my wife what the first technician did and that evening i was informed for the first time that the connection from outside the house to inside was moved without telling us or getting permission to do so. iF THIS HAPPENED THE FIRST TIME AND THE SECOND TIME DOES NOT TAKE A SMART PERSON TO TELL YOU ITS GOING TO HAPPEN AGAIN, Couple days later same issue, 3rd complaint same issue waited for the technician they came the sat pass and they decide to remove the cable leave the house without a word I wanted to show this people where the cable had to be but no they decided to come onto my property and ***** the cable and just leave ................. THIS LEAVES ME WITHT HE BIGGEST COMPLAINT OUT OF IT ALL . The consultant that called us has got no way to speak to people cant deal with customers and loves the sound of his own voice refuses to allow us to explain what the story is and made references like our house is problem house according to his records and that we been logging tickets on tickets and they no longer paying for it but the problem all started in jan lasted 3 weeks all because a technician came onto the property and did his own thing I WOULD NOT ADVISE ANYONE TO TAKE THIS PRODUCT AND I WOULD HIGHLY ADISE YOU LISTEN TO THE CALLS NOT JUST MINE ON SAT BUT OTHER CALLS CAUSE THAT AGENT IS NOT FIT TO HELP CUSOTMERS AT ALL .............. WE STILL SITTING WITH WIFI WE PAID FOR CANT USE CAUSE OF THIS HORRIBLE SERVICES WE BEEN GETTING ALL I ASK FOR IS FOR SOME COMMEN SENSE