1 reviews | Active since Dec 2014
WHAT THE HELL IS GOING ON?
Up until February 2021 I would recommended this service provider to everyone HOWEVER I have been extremely dissapointed in the Wi-Fi service this month. The service has worked 30% of the time. With a fee increase which gladly paid I am horrified at the service that has thus been received for the month of March. I have spent extra money loading data because I'm unable to join meetings for work (which is embarrassing and counter productive) my kids have online classes AND today we are unable to view our church service because once again there is NO connection. I've checked my account I have 9 days to go on this wifi voucher and I can honestly say the service I received was worse than poor, worse than Telkom and Eskom combined. What is happening? Are we the residents of the Cape Flats once again being abused and overlooked? Our money is just as green as the residents in affluent areas? We demand better service now!
We are sorry to hear of this frustration,
we cannot seem to pick up any recent tickets under your profile for support, have you engaged with our team as yet ? and if so kindly provide your latest ticket reference number so we can look into this on your behalf.
for future complaints kindly email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of this frustration,
we cannot seem to pick up any recent tickets under your profile for support, have you engaged with our team as yet ? and if so kindly provide your latest ticket reference number so we can look into this on your behalf.
for future complaints kindly email complaints @ cool ideas . co .za
The Cool Team