What pathetic service

Cool Ideas and TT Connect are the worst!

I'm going to try and be nice because I am very frustrated with the service received from both Cool Ideas and TT Connect.

1. I've had no fiber from the time I moved into my new premises (Due to TT Connect Freeze) 2. TT Connect returned to work after a lovely holiday on the 4th of January 2021 3. On the 12th of January 2021 I was informed that my line is active, I was given a username and password 4. An invoice of R715.00 was generated yet I haven't had fiber for the whole month and the I asked for was R609.00 and not R715.00 5. Upon using the username and login details, I still don't have fiber as there is another issue with TT Connect. 6. This morning R715.00 was taken of my account despite me complaining and asking for a freeze and a new invoice.

I am irritated, you guys are so quick to take money but don't worry about customer satisfaction. Please return my money, bill be for 2 weeks / or when I have fiber.

BILL ME THE CORRECT AMOUNT!