MG
Megan G
1 reviews | Active since Nov 2020
01 Dec 2020, 10:01
What customer support?
It seems Cool Ideas does not take responsibility if they switch FNOs without their clients' consent (SADV to Vumatel) and this leads to us (YOUR CLIENTS) sitting without wifi for more than two weeks.
Future potential Cool Ideas clients, please be warned that is how you will be treated. Rethink your options...
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Cool Ideas Service Provider's replyOfficial
01 Dec 2020, 10:39Hi Megan
we are sorry for the frustration
Vumatel have absorbed SADV as a provider and all ISP's were requested to replace orders which was done, we see there might have been a delay in restoring the link however we have asked a senior supervisor to investigate this and report back to the account holder via telephone call
we work each day to maintain our service delivery with our FNO's however in some cases we have no control over the link provisioning but this will be raised with our account manager
The Cool Team
we are sorry for the frustration
Vumatel have absorbed SADV as a provider and all ISP's were requested to replace orders which was done, we see there might have been a delay in restoring the link however we have asked a senior supervisor to investigate this and report back to the account holder via telephone call
we work each day to maintain our service delivery with our FNO's however in some cases we have no control over the link provisioning but this will be raised with our account manager
The Cool Team
Cool Ideas Service Provider's reply01 Dec 2020, 10:39
Official
Hi Megan
we are sorry for the frustration
Vumatel have absorbed SADV as a provider and all ISP's were requested to replace orders which was done, we see there might have been a delay in restoring the link however we have asked a senior supervisor to investigate this and report back to the account holder via telephone call
we work each day to maintain our service delivery with our FNO's however in some cases we have no control over the link provisioning but this will be raised with our account manager
The Cool Team
we are sorry for the frustration
Vumatel have absorbed SADV as a provider and all ISP's were requested to replace orders which was done, we see there might have been a delay in restoring the link however we have asked a senior supervisor to investigate this and report back to the account holder via telephone call
we work each day to maintain our service delivery with our FNO's however in some cases we have no control over the link provisioning but this will be raised with our account manager
The Cool Team