RB
Roelof B
1 reviews | Active since Aug 2022
08 Aug 2022, 22:22
WATCH OUT!!!!!!!!!!!
WARNING !!!!!! This is the worst service I've seen in my life its now been 12 days and nobody can tell me why my line is not working everyone is waiting for someone no accountability, no responsibility does not care the customer is just a number as soon as you have paid you are forgotten something is seriously wrong here !!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Cool Ideas Service Provider's replyOfficial
10 Aug 2022, 13:47Good day Roelof B,
Thank you for your feedback, and apologies for any inconvenience caused.
Our Escalations team is investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Our Escalations team is investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply10 Aug 2022, 13:47
Official
Good day Roelof B,
Thank you for your feedback, and apologies for any inconvenience caused.
Our Escalations team is investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
Our Escalations team is investigating and will contact you in this regard.
Your patience and understanding are much appreciated.
Kind Regards,
Cool Ideas
*** | ***
RB
Roelof B's updateReviewer Update
12 Aug 2022, 20:42Hi just some further feedback a team leader contacted me and promised he will be personally sort this out it's now 2 days later and weekend and sitting without any connection since the 28th of July and still don't even know why I paid the money requested and did not receive anything for it - is this not *****ing?
RB
Roelof B's update12 Aug 2022, 20:42
Reviewer Update
Hi just some further feedback a team leader contacted me and promised he will be personally sort this out it's now 2 days later and weekend and sitting without any connection since the 28th of July and still don't even know why I paid the money requested and did not receive anything for it - is this not *****ing?
RB
Roelof B's updateReviewer Update
12 Aug 2022, 20:49O yes and now CoolIdeas are blaming Vumatel and SADV
RB
Roelof B's update12 Aug 2022, 20:49
Reviewer Update
O yes and now CoolIdeas are blaming Vumatel and SADV
Cool Ideas Service Provider's replyOfficial
15 Aug 2022, 14:29Good day Roelof,
Apologies for the inconvenience. We see that you've been in contact with one of our Escalations analysts, who are communicating with Vumatel management on your behalf.
Your line fault will be resolved as soon as possible. Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Apologies for the inconvenience. We see that you've been in contact with one of our Escalations analysts, who are communicating with Vumatel management on your behalf.
Your line fault will be resolved as soon as possible. Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply15 Aug 2022, 14:29
Official
Good day Roelof,
Apologies for the inconvenience. We see that you've been in contact with one of our Escalations analysts, who are communicating with Vumatel management on your behalf.
Your line fault will be resolved as soon as possible. Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Apologies for the inconvenience. We see that you've been in contact with one of our Escalations analysts, who are communicating with Vumatel management on your behalf.
Your line fault will be resolved as soon as possible. Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***