very slow speeds

Good day Dash,  Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered.  Upon reviewing your profile, we could not find a ticket logged for the speed issue you're currently experiencing. We rely on our valued clients to alert us the moment they experience any issues with their lines so we can ensure that they are resolved.  Rest assured, our Support Team will create a ticket on your behalf and contact you for troubleshooting momentarily. In future, please log all line faults via *** or by calling *** so that our Support Team can help you troubleshoot to resolve them promptly. Please direct any questions or concerns to our team directly by replying to their emails on your ticket.  Thank you for your patience.  Warm Regards, Cool Ideas