SM
Shingirirai M
1 reviews | Active since Jun 2024
16 Jun 2024, 19:40
Very Poor Speed.
My internet speed is barely 2Mbps on fibre though I'm paying for a 50/50 line. Have had a ticket open for more than a week now. Left rain to move here and to be honest certainly not worth it. Totally disappointed and a major inconvenience particularly working from home. Not worth it in my opinion. Any LTE option would be better than this.
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Cool Ideas Service Provider's replyOfficial
19 Jun 2024, 11:59Dear Shingirirai, Thank you for your feedback, and apologies for any inconvenience you may have encountered due to the slow speeds on your line. Rest assured, our Escalations Team is collaborating with Metrofibre's Service Delivery Manager to find a lasting solution to the issue you're currently facing. Please bear with us while we continue troubleshooting to find the root cause of this speed-related issue. Our team or Metrofibre's technicians will contact you again should they require further information from you. Please feel free to reply to your ticket with any further questions or concerns. Your patience and cooperation with our Support staff are greatly valued. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply19 Jun 2024, 11:59
Official
Dear Shingirirai, Thank you for your feedback, and apologies for any inconvenience you may have encountered due to the slow speeds on your line. Rest assured, our Escalations Team is collaborating with Metrofibre's Service Delivery Manager to find a lasting solution to the issue you're currently facing. Please bear with us while we continue troubleshooting to find the root cause of this speed-related issue. Our team or Metrofibre's technicians will contact you again should they require further information from you. Please feel free to reply to your ticket with any further questions or concerns. Your patience and cooperation with our Support staff are greatly valued. Warm Regards, Cool Ideas