LK
Liska K
1 reviews | Active since Apr 2023
20 Apr 2023, 12:05
Very poor contract management and post complaint service
While I was completely happy with the service and network quality, Cool Ideas suddenly decided to change my subscription without my permission and charge me more. I refused to pay extra and said I would be happy to keep paying the amount that I had originally agreed to in a CONTRACT! Rather than invoice me the agreed amount Cool Ideas proceeded to suspend services! This is completely *********! I have a contract in place for a certain amount and I'm happy to pay that, you can't suddenly change that and charge me more without my agreement.
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Cool Ideas Service Provider's replyOfficial
20 Apr 2023, 14:04Good day Liska K,
Thank you for your feedback, and apologies for any inconvenience caused by the recent price and product change.
We sent notification emails to all Octotel customers on 01 March 2023. We offered alternative products and advised customers to contact us should they wish to downgrade/remain on the same packages, as the upgrade was automatically app**** to all Octotel services on 01 April 2023.
We have escalated this matter to our Billing and Connect team leaders for further assistance. Someone should contact you soon (if they have not yet done so).
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the recent price and product change.
We sent notification emails to all Octotel customers on 01 March 2023. We offered alternative products and advised customers to contact us should they wish to downgrade/remain on the same packages, as the upgrade was automatically app**** to all Octotel services on 01 April 2023.
We have escalated this matter to our Billing and Connect team leaders for further assistance. Someone should contact you soon (if they have not yet done so).
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply20 Apr 2023, 14:04
Official
Good day Liska K,
Thank you for your feedback, and apologies for any inconvenience caused by the recent price and product change.
We sent notification emails to all Octotel customers on 01 March 2023. We offered alternative products and advised customers to contact us should they wish to downgrade/remain on the same packages, as the upgrade was automatically app**** to all Octotel services on 01 April 2023.
We have escalated this matter to our Billing and Connect team leaders for further assistance. Someone should contact you soon (if they have not yet done so).
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the recent price and product change.
We sent notification emails to all Octotel customers on 01 March 2023. We offered alternative products and advised customers to contact us should they wish to downgrade/remain on the same packages, as the upgrade was automatically app**** to all Octotel services on 01 April 2023.
We have escalated this matter to our Billing and Connect team leaders for further assistance. Someone should contact you soon (if they have not yet done so).
Kind Regards,
Cool Ideas
*** | ***