SP
Saneliso P
1 reviews | Active since Jun 2021
02 Apr 2024, 16:02
Very poor
Very poor service. Consultant don’t know what they are doing. It’s just a mediocre. Haven’t had WiFi for 5days. Logs are open but no action. I would never advise anyone to even use their product until they learn how to do business.
Helpful (0)
Replies (2)0
Replies (2)
Cool Ideas Service Provider's replyOfficial
03 Apr 2024, 14:51 Dear Saneliso,
Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Regrettably, we could not locate your profile using the information provided in your review. To expedite the resolution of your concerns, we kindly request that you provide us with your #COOL ticket reference or any additional details that could assist us in identifying and addressing your issue promptly.
Your satisfaction is of utmost importance to us, and we are eager to rectify any issues you have encountered. We eagerly await your response to ensure that we can provide you with the necessary support and assistance.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Cool Ideas Support Team
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Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Regrettably, we could not locate your profile using the information provided in your review. To expedite the resolution of your concerns, we kindly request that you provide us with your #COOL ticket reference or any additional details that could assist us in identifying and addressing your issue promptly.
Your satisfaction is of utmost importance to us, and we are eager to rectify any issues you have encountered. We eagerly await your response to ensure that we can provide you with the necessary support and assistance.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Cool Ideas Support Team
***
Cool Ideas Service Provider's reply03 Apr 2024, 14:51
Official
Dear Saneliso,
Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Regrettably, we could not locate your profile using the information provided in your review. To expedite the resolution of your concerns, we kindly request that you provide us with your #COOL ticket reference or any additional details that could assist us in identifying and addressing your issue promptly.
Your satisfaction is of utmost importance to us, and we are eager to rectify any issues you have encountered. We eagerly await your response to ensure that we can provide you with the necessary support and assistance.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Cool Ideas Support Team
***
Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have experienced.
Regrettably, we could not locate your profile using the information provided in your review. To expedite the resolution of your concerns, we kindly request that you provide us with your #COOL ticket reference or any additional details that could assist us in identifying and addressing your issue promptly.
Your satisfaction is of utmost importance to us, and we are eager to rectify any issues you have encountered. We eagerly await your response to ensure that we can provide you with the necessary support and assistance.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Cool Ideas Support Team
***
Cool Ideas Service Provider's replyOfficial
05 Apr 2024, 13:28Hi Saneliso,
Thank you for providing your ticket reference. Our Connect team has been attempting to contact the account holder without success. Please reply to the email sent via your ticket at your earliest convenience.
Warm regards,
Cool Ideas Connect Team
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Thank you for providing your ticket reference. Our Connect team has been attempting to contact the account holder without success. Please reply to the email sent via your ticket at your earliest convenience.
Warm regards,
Cool Ideas Connect Team
***
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Cool Ideas Service Provider's reply05 Apr 2024, 13:28
Official
Hi Saneliso,
Thank you for providing your ticket reference. Our Connect team has been attempting to contact the account holder without success. Please reply to the email sent via your ticket at your earliest convenience.
Warm regards,
Cool Ideas Connect Team
***
***
Thank you for providing your ticket reference. Our Connect team has been attempting to contact the account holder without success. Please reply to the email sent via your ticket at your earliest convenience.
Warm regards,
Cool Ideas Connect Team
***
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