1 reviews | Active since Jul 2019
VERY DISSAPOINTED IN MIGRATION SERVICE
What a bunch of *******. I put in notice at the start of Oct to migrate my fibre as I was moving at the end of October, they were in comms with me throughout the process giving me updates and confirmed that I would be connected 02/11/2020. I noticed that I was billed for the old line on 02/11/2020 & then again I am to be billed for the new line for October. Upon enquiring it was noted that I needed, on top of going through the migration process to send an email to their accounts to cancel my subscription. fair and fine you say this is in your terms and conditions, however if one is migrating a line & is an existing client not signing up for something new or cancelling does it make any sense to keep my old subscription active and still bill me for it just because I didn't send an email to accounts. You received my migration request & have the ball rolling with that process. Moving is already so stressful and then to say well it's in our terms and conditions for anyone to read is just disappointing, especially as I have referred at least 3 people to your service in the past year & to get a response like that. Because I need internet to work I am letting them go ahead with migration, however I will be cancelling in the next month or two. If you want to avoid losing a client & my referrals I suggest I get refunded for my invoice #*** that you billed me for.
we are sorry for the frustration you have experienced
please note that we are bound by terms and conditions with our FNO's (Fibre Network Operators) which means that we would be billed for your old property if we didnt put in our notice for cancellation with the provider for your previous address. the reason we have the cancellation clause for your old property built into our process is to avoid you and us taking on unnecessary costs due to the notice period we have to provide the fibre line provider
we dont meant to frustrate our customers however we do encourage them to request our processes in advance to avoid any confusion or frustration and we will always provide a clear and honest insight into why our processes are the way they are
if you wish to discuss further please mail complaints @ Cool Ideas .Co .Za and a manager will reach out :)
The Cool Team
we are sorry for the frustration you have experienced
please note that we are bound by terms and conditions with our FNO's (Fibre Network Operators) which means that we would be billed for your old property if we didnt put in our notice for cancellation with the provider for your previous address. the reason we have the cancellation clause for your old property built into our process is to avoid you and us taking on unnecessary costs due to the notice period we have to provide the fibre line provider
we dont meant to frustrate our customers however we do encourage them to request our processes in advance to avoid any confusion or frustration and we will always provide a clear and honest insight into why our processes are the way they are
if you wish to discuss further please mail complaints @ Cool Ideas .Co .Za and a manager will reach out :)
The Cool Team