PN
Preshen N
1 reviews | Active since Aug 2012
10 Jan 2022, 16:16
Utterly poor service levels !!!
Have been with internet for 4 days now and no one can give at estimate time of resolution. (#COOL-***)I have been called 7 times but my call never gets escalated and email numerous times. In the meantime I have spent in excess of R1000 on data just to work. How will they compensate users for poor service!!!
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Cool Ideas Service Provider's replyOfficial
11 Jan 2022, 15:40Good day Preshen N,
Thanks for your feedback and apologies for any inconvenience caused.
We see that our Escalations team and the Metrofibre technical team have managed to restore your service.
Feel free to contact us should you have any questions.
Kind Regards,
Cool Ideas
*** | ***
Thanks for your feedback and apologies for any inconvenience caused.
We see that our Escalations team and the Metrofibre technical team have managed to restore your service.
Feel free to contact us should you have any questions.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply11 Jan 2022, 15:40
Official
Good day Preshen N,
Thanks for your feedback and apologies for any inconvenience caused.
We see that our Escalations team and the Metrofibre technical team have managed to restore your service.
Feel free to contact us should you have any questions.
Kind Regards,
Cool Ideas
*** | ***
Thanks for your feedback and apologies for any inconvenience caused.
We see that our Escalations team and the Metrofibre technical team have managed to restore your service.
Feel free to contact us should you have any questions.
Kind Regards,
Cool Ideas
*** | ***