Useless service

Most pathetic service to be quite honest. Do not get me wrong, their product is amazing but their accounts. connection and support departments are completely useless.

First of all, they do not read emails properly. So I asked them for an upgrade from a 100mbps to a 1gbps. In my mail I gave an example :

******************* "I see on your page that I am able to upgrade to a faster connection. Please let me know if You can upgrade me to a faster speed for example 200mps or higher." ******************

This is what one of the connection department staff rep**** :

************* "To upgrade to packages above 200/200 you would need a gigabit router to get the full speeds as the standard routers do not have the capacity to handle speeds over 200." ********************

The above is nothing wrong as she advised me on the router that I had.

Now here is where it goes all wrong.

***************** "Can I also please go over to the 1gbps package if possible?" *****************

She rep**** back with :

**************** "Thank you for your interest in upgrading your package.

Please note your TT connect line upgrade has been completed.

You are now on a TT connect + 200/200." *************************

Now, this indicates that this person does not read emails at all. They assume or look for keywords and then assume.

Now I wanted to downgrade from the 1gbps to the 500mbps as it is too unstable.

This is my mail to them :

*************** "So I have just checked a few things.

Clearly the 1gbps is for local traffic and not for international traffic as per screenshots.

Speedtest.net is hosted in the US where speedtest.co.za is hosted at Xneelo in Kimberly.

See the massive difference between the 2 speed tests. This indicates that only local is maybe getting about 800mbps and international is getting far less which is 500mbps.

Please rather downgrade me then to the 500mbps and refund the extra money that I have paid towards the 1gbps. let see from there if it works better." **********************

Here is her mail afterward:

*************** "We have scheduled a downgrade with TT Connect to the 100/100." *************

Please do not deal with this person "Nasmiyah Adams"

She is beyond useless and do not read mails properly. Because of this person I will give this service a 1 star, if there was an option for 0 I would have.

Get your team in shape!!