BS
Barend S
1 reviews | Active since Jul 2015
01 Mar 2021, 14:37
Useless service!
What is happening there?
On the 14th of January I logged a request for my line to be closed. This morning (01 March) I get billed for March and its 14:33 and the line is still active on my account!! It takes 20 minutes before I can speak to someone because tickets aren't resolved. I tried opening a new line for the complex I'm staying in and still no word back!
ABSOLUTELY PATHETIC SERVICE!
I'LL TRY SOMEONE ELSE
Helpful (0)
Replies (5)0
Replies (5)
Cool Ideas Service Provider's replyOfficial
01 Mar 2021, 14:44Good day Barend
We are sorry to hear of this frustration,
upon investigating we see that we did schedule a cancellation with the fibre line provider and received a reference number for this which we have shared with you. we can see the billing was cancelled and is currently being dealt with by our accounts team.
the line still being live is a system error on the fibre line provider side and we have requested assistance from our account manager. someone will be in touch to discuss the way foward
The Cool Team
We are sorry to hear of this frustration,
upon investigating we see that we did schedule a cancellation with the fibre line provider and received a reference number for this which we have shared with you. we can see the billing was cancelled and is currently being dealt with by our accounts team.
the line still being live is a system error on the fibre line provider side and we have requested assistance from our account manager. someone will be in touch to discuss the way foward
The Cool Team
Cool Ideas Service Provider's reply01 Mar 2021, 14:44
Official
Good day Barend
We are sorry to hear of this frustration,
upon investigating we see that we did schedule a cancellation with the fibre line provider and received a reference number for this which we have shared with you. we can see the billing was cancelled and is currently being dealt with by our accounts team.
the line still being live is a system error on the fibre line provider side and we have requested assistance from our account manager. someone will be in touch to discuss the way foward
The Cool Team
We are sorry to hear of this frustration,
upon investigating we see that we did schedule a cancellation with the fibre line provider and received a reference number for this which we have shared with you. we can see the billing was cancelled and is currently being dealt with by our accounts team.
the line still being live is a system error on the fibre line provider side and we have requested assistance from our account manager. someone will be in touch to discuss the way foward
The Cool Team
BS
Barend S's updateReviewer Update
01 Mar 2021, 14:46Please contact me regarding the new line at my new residence . . . I have a reference number . Already spent R70 on the phone WAITING
BS
Barend S's update01 Mar 2021, 14:46
Reviewer Update
Please contact me regarding the new line at my new residence . . . I have a reference number . Already spent R70 on the phone WAITING
Cool Ideas Service Provider's replyOfficial
01 Mar 2021, 16:57We did request a supervisor get in touch to resolve the matter
The Cool Team
The Cool Team
Cool Ideas Service Provider's reply01 Mar 2021, 16:57
Official
We did request a supervisor get in touch to resolve the matter
The Cool Team
The Cool Team
BS
Barend S's updateReviewer Update
02 Mar 2021, 15:02After endless back and forth, I've decided to close my account! I've never experienced anything this dismal in my entire life!
BS
Barend S's update02 Mar 2021, 15:02
Reviewer Update
After endless back and forth, I've decided to close my account! I've never experienced anything this dismal in my entire life!
Cool Ideas Service Provider's replyOfficial
24 Aug 2021, 10:22Good day Barend
We do apologize for the experience you had
We are constantly working to improve on our processes and relationships with our FNO"s (fibre Network Operators) for the benefit of our clients, should you have any further constructive feedback for us kindly email complaints @ cool ideas .c o .za
The Cool Team
We do apologize for the experience you had
We are constantly working to improve on our processes and relationships with our FNO"s (fibre Network Operators) for the benefit of our clients, should you have any further constructive feedback for us kindly email complaints @ cool ideas .c o .za
The Cool Team
Cool Ideas Service Provider's reply24 Aug 2021, 10:22
Official
Good day Barend
We do apologize for the experience you had
We are constantly working to improve on our processes and relationships with our FNO"s (fibre Network Operators) for the benefit of our clients, should you have any further constructive feedback for us kindly email complaints @ cool ideas .c o .za
The Cool Team
We do apologize for the experience you had
We are constantly working to improve on our processes and relationships with our FNO"s (fibre Network Operators) for the benefit of our clients, should you have any further constructive feedback for us kindly email complaints @ cool ideas .c o .za
The Cool Team