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nawaal A
1 reviews | Active since Sept 2016
27 May 2024, 12:56
Useless service
Cool ideas I am so disappointed when you wanted me to pay for a voucher you were quick to contact vumatel . Now all I get is it has been escalated . Since the 8th of May I have been struggling. Vumatel blames you vumatel sends stupid emails that my query has been resolved and guess what still nothing vuma ticket 93773 are you just closing the tickets .
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
27 May 2024, 13:26Hi Nawaal,
Your patience during this challenging time hasn't gone unnoticed, and we're grateful for it. We want to assure you that our senior management is actively engaged with Vumatel to address the prolonged issues you've been facing.
We understand the frustration caused by the ongoing voucher renewal issues, and we're committed to finding a permanent solution swiftly. Please continue to bear with us a little longer as we work diligently to resolve this matter.
Expect a follow-up from our team later today with an update on the progress.
Warm Regards,
Cool Ideas
Your patience during this challenging time hasn't gone unnoticed, and we're grateful for it. We want to assure you that our senior management is actively engaged with Vumatel to address the prolonged issues you've been facing.
We understand the frustration caused by the ongoing voucher renewal issues, and we're committed to finding a permanent solution swiftly. Please continue to bear with us a little longer as we work diligently to resolve this matter.
Expect a follow-up from our team later today with an update on the progress.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply27 May 2024, 13:26
Official
Hi Nawaal,
Your patience during this challenging time hasn't gone unnoticed, and we're grateful for it. We want to assure you that our senior management is actively engaged with Vumatel to address the prolonged issues you've been facing.
We understand the frustration caused by the ongoing voucher renewal issues, and we're committed to finding a permanent solution swiftly. Please continue to bear with us a little longer as we work diligently to resolve this matter.
Expect a follow-up from our team later today with an update on the progress.
Warm Regards,
Cool Ideas
Your patience during this challenging time hasn't gone unnoticed, and we're grateful for it. We want to assure you that our senior management is actively engaged with Vumatel to address the prolonged issues you've been facing.
We understand the frustration caused by the ongoing voucher renewal issues, and we're committed to finding a permanent solution swiftly. Please continue to bear with us a little longer as we work diligently to resolve this matter.
Expect a follow-up from our team later today with an update on the progress.
Warm Regards,
Cool Ideas
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nawaal A's updateReviewer Update
28 May 2024, 12:05Cool ideas I still have not heard anything from Vumatel . My patience is running out please provide me with a contact number of someone who can assist. You can't tell from the 14th of May that they can't send out someone. THIS IS unacceptable!!!
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nawaal A's update28 May 2024, 12:05
Reviewer Update
Cool ideas I still have not heard anything from Vumatel . My patience is running out please provide me with a contact number of someone who can assist. You can't tell from the 14th of May that they can't send out someone. THIS IS unacceptable!!!
Cool Ideas Service Provider's replyOfficial
28 May 2024, 13:25Hi Nawaal,
We've just followed up with our Connect Manager on your behalf. Our team will contact you with an update soon.
We truly appreciate your patience thus far and we'll do our best to have your voucher issue resolved promptly.
Warm Regards,
Cool Ideas
We've just followed up with our Connect Manager on your behalf. Our team will contact you with an update soon.
We truly appreciate your patience thus far and we'll do our best to have your voucher issue resolved promptly.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply28 May 2024, 13:25
Official
Hi Nawaal,
We've just followed up with our Connect Manager on your behalf. Our team will contact you with an update soon.
We truly appreciate your patience thus far and we'll do our best to have your voucher issue resolved promptly.
Warm Regards,
Cool Ideas
We've just followed up with our Connect Manager on your behalf. Our team will contact you with an update soon.
We truly appreciate your patience thus far and we'll do our best to have your voucher issue resolved promptly.
Warm Regards,
Cool Ideas