Useless Sales Staff

<p>I filled in the Cool Ideas web application on the 20th of June. I mentioned that I am moving into a house with fibre on the 30th. I phoned 3 days later and spoke to Lucien, who advised me to e-mail him that I want to activate my account on the 29th. This would allow me to have my router delivered on the 30th. I phoned back on the 29th to check that all was still in order. I then find out that nothing has been done yet from Bheki. Bheki then tells me that he will personally sort out everything and that I will have my router by the 30th. I get a call on the morning of the 30th that there is a delay. I ask if I will still get my router, and the person says they will call me back. I call back at 4PM to find out what is going on. I talk to a lady in dispatch that say they do not even have a router yet. I then get through to Lucien again. I am told there is a delay, but I will get an update before close of business. No call. I call back on the 3rd of July. Apparently my line is now ready and they can finally configure and send my router to me. I can totally get it today, if I come and fetch it myself. What kind of pathetic service is this?</p>