Useless pathetic *********** staff at cool ideas

What a pathetic useless bunch of people, I wouldn't recommend them to anyone. I threatened to cancel my line as I was down for 5 days because of them and vumatel, only to find out some idiot at their office decided to cancel my contract. I told them that I was not canceling and that I would go to another isp if they canceled. Woke up January 1st with no internet and as you can imagine no other isp can help get me online. Do something about your *********** staff before you lose more customers. Your staff are like OK cool if you want to cancel then **** off we don't need your business.