Useless management of account

I took up a service with cool ideas, initial contact was great, service up and running, a day later service suspended due to non payment????, I called and was told I need to pay a pro rata amount, paid it, sent the pop and pop was acknowledged a day later service suspended again, I called again, was told suspended due to non payment of the same amount which I paid already. The agent searches the ticket and found my pop. Agent advises me that it suspended due to money not reflecting in their account, that is the most ridiculous thing I have heard in my life. This companies accounts department is useless as reconciling accounts. Highly frustrated and disappointed