Useless ISP

After nearly two years of loyal patronage, I’ve just about had it with Cool Ideas! Firstly, they send a bulk notification that the infrastructure provider has changed, and the method of purchasing vouchers have changed. The steps provided does not help! I called to ask for assistance and was “assisted” by the most unprofessional customer representative I’ve ever encountered. The revised steps provided also does not allow me to buy a voucher. This morning I am told that I need to wait until the voucher expires before I can purchase another one - how exactly do I do this online when I won’t have an internet connection once the voucher runs out? I called them to cancel my line as I want to move to a different ISP, and am told to send an email. Auto response mentions their commitment to resolve every ticket promptly, yet 24 hours later I need to call back to follow up. You guys are the most ridiculous bunch of people I’ve had the displeasure of dealing with. Can’t wait to move to a different ISP who treats their customers with the utmost respect. Good riddance.