ZM
Zain M
1 reviews | Active since Nov 2011
10 Nov 2021, 08:22
Useless Internet Service Provider
I have no internet for over 12 hours have logged a ticket online last night and still no response from cool ideas. I called in this morning and was told they cannot call me back or assist me in regards as they are busy.... Shame on you Coolideas you are not busy to take our cash.....
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Cool Ideas Service Provider's replyOfficial
10 Nov 2021, 10:57Good day Zain M,
Thank you for your feedback. Please accept our most sincere apologies for your experience and any inconvenience caused.
As you've discussed with our Tier 2 Support team, the link down incident was escalated to your Fibre Provider for investigation. We will contact you as soon as we've got updates.
Your concerns have been escalated internally for quality and improvement purposes. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Thank you for your feedback. Please accept our most sincere apologies for your experience and any inconvenience caused.
As you've discussed with our Tier 2 Support team, the link down incident was escalated to your Fibre Provider for investigation. We will contact you as soon as we've got updates.
Your concerns have been escalated internally for quality and improvement purposes. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Cool Ideas Service Provider's reply10 Nov 2021, 10:57
Official
Good day Zain M,
Thank you for your feedback. Please accept our most sincere apologies for your experience and any inconvenience caused.
As you've discussed with our Tier 2 Support team, the link down incident was escalated to your Fibre Provider for investigation. We will contact you as soon as we've got updates.
Your concerns have been escalated internally for quality and improvement purposes. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Thank you for your feedback. Please accept our most sincere apologies for your experience and any inconvenience caused.
As you've discussed with our Tier 2 Support team, the link down incident was escalated to your Fibre Provider for investigation. We will contact you as soon as we've got updates.
Your concerns have been escalated internally for quality and improvement purposes. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas