Useless

Item: Cool Ideas Service Provider
Rating: 1
Author: Marlene C

Dear Cool Ideas,

If I could give you a zero-star rating, it still wouldn’t be low enough to reflect the sheer incompetence I’ve experienced. From your abysmal service to unreliable internet, this has been nothing short of a nightmare.

I demand that a senior representative contact me immediately to explain why moving to a different property means I lose the special offer I currently have—especially when I am not cancelling my service. The lack of transparency is staggering, and every person I’ve spoken to so far has been utterly unhelpful. “We don’t know why” is not an answer, and I refuse to accept it.

This is completely unacceptable. I'm expecting someone to reach out to me as soon as possible to resolve this mess.

Helpful (0)

Replies (1)

Cool Ideas Service Provider's replyOfficial

14 Jan 2025, 18:35

Good day Marlene, Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you’ve experienced. We understand how important this matter is to you, and we’d like to assist in resolving it as quickly as possible. To allow us to investigate further and ensure the right support, could you please provide your #COOL ticket reference? This will help us locate your profile and have our Connect Manager investigate your case. We’d also like to clarify that Black Friday deals are offered for a limited time and, unfortunately, do not apply to relocations. This is outlined in our terms and conditions regarding promotions and the relocation of services, which we encourage you to review. Once we’ve reviewed your details, one of our Connect Team Leaders will reach out to you to discuss the matter and provide a clear resolution. We value your feedback and are committed to addressing your concerns. Thank you for your understanding and patience as we work to assist you. Warm Regards, The Cool Ideas Team

Cool Ideas Service Provider's reply14 Jan 2025, 18:35

Official