LE
Lan-Mari Engelbrecht
1 reviews | Active since Sept 2019
26 Feb 2022, 15:10
Use someone else instead of Cool Ideas
Our wifi went off on Wednesday. We've been calling multiple times on Wednesday, Thursday, Friday and Saturday without anyone being able to resolve the issue. We've been transferred back and forth, told they would call us back, which then did not happen. We never had a problem with Cool Ideas and have recommended them to multiple people, but now, I would definitely recommend using another service provider, as the moment there's an issue it would take days, even weeks to resolve.
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Cool Ideas Service Provider's replyOfficial
28 Feb 2022, 10:54 Good day Lan-Mari E, Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience. Please provide us with one of the following so we can look into your "no connectivity" issue and assist you further:
We look forward to hearing back from you. Kind Regards,Cool Ideas*** | ***
- Email address of the account holder.
- Phone number of the account holder.
- Your ticket reference (starts with #COOL).
We look forward to hearing back from you. Kind Regards,Cool Ideas*** | ***
Cool Ideas Service Provider's reply28 Feb 2022, 10:54
Official
Good day Lan-Mari E, Thank you for your feedback and apologies for the inconvenience caused, as well as your negative experience. Please provide us with one of the following so we can look into your "no connectivity" issue and assist you further:
We look forward to hearing back from you. Kind Regards,Cool Ideas*** | ***
- Email address of the account holder.
- Phone number of the account holder.
- Your ticket reference (starts with #COOL).
We look forward to hearing back from you. Kind Regards,Cool Ideas*** | ***