Urgent Complaint Regarding Unresolved Internet Outage

I logged a fault regarding a complete loss of internet connectivity on 16 November. Since then, all I have received are follow-up calls from Cool Ideas inquiring whether Vumatel has contacted me — with no actual resolution or progress. It is the responsibility of the service provider to ensure that the service I am paying for is delivered reliably. This has clearly not been the case. I have now been without internet for three full days, which is unacceptable for a paying customer. I expect to be reimbursed proportionally for the downtime experienced. Furthermore, I had no service issues during the six years I was with Mind the Speed. The problems only began after your company took over, which raises serious concerns about the quality of service now being provided. If this matter cannot be resolved promptly, I will expect a proportional refund for the current billing cycle. Failing that, I will have no choice but to consider cancellation of the service altogether. I expect a swift and satisfactory resolution.