************ behavior of Cool Ideas

I registered with Cool Ideas on week of 22 February. My router was delivered on 24.02.2023. My line speed of 25/25 and cost of R609.00 as confirmed by a Q.. B...on 22.02.2023. I have such a confirmation mail in my possession.

On 01.03.2023. I received an invoice of R649.00 for 35/35 speed. I checked and my speed was 35/35.

I then sent 2 mails on 01.03 with no response . on 02.03 I called Q... She said she was offsick snd did not know there was a change and cost is now R649.00 for 35/35 as the service provider increased the cost and it happened whilst she was away. The last time i spoke with her was 24.02.03. She did not apologize and became indignant when I became frustrated and started to raise my voice when she started creating stories about me signing on on the Cool Ideas website instead of B.... Fibre.

I then asked to speak to a Manager. A...called me back and was equally indignant about the price increase and I need to pay the R649.00 for 35/35 as I am using it snd if I cancell I will incur penalties.

I told her that thus was a **** as they lock me into a contract then increased line speed and increased cost which I am to pay without any repercussions to their ********* behavior..

I then requested it get escalated to a General Manager. Somebody called F.... answered the phone. She told me dhe knows the issue. I need to pay the R649.00 and if I cancel I insure penalties for the 12 month contract. I yold her as a compromise to charge me R609.00 for tl6 months and then increase. She rejected such proposals and insisted if I cancel that I pay the 12 month penalty. I told her this is a **** and ************. The next day I receive a cancelation request and then asked for my dues to them. They tell me that I need to pay R649.00 and once the cancellation is effective for 31.03. I will getan invoice e for penalties. After a plethora of back and forth. It was north resolved.

As I am a principled person I will pay the R649.00 as I sm using the service however on that same principle the following are facts AND NEED TO BE ACKNOWLEDGED BY COOL IDEAS.

1. I was sent a mail with a confirmation email 2525 @ R609.00 by Q...on 22.02 2. Nobody confirmed the increased line speed and cost 3. First I hear of a cost/ line speed increase is via an invoice 4. I was very frustrated and did raise my voice as I had spent literally hours on the phone speaking to several people that would not listen to me or accept accountability It was like I was whistling in the wind. 5. The same cost and line speed is still being advertised on the B... site even now as I write this complaint. 6. It is still reflected as a month to month contract at 25/25 & R609.00. 7.the accounts person in a mail to me advised all customers were told in January about the increase. Why was I **** to and told it only happened in the last week

Due of this ************. Indignant behavior r I needed to deal with copious amounts of stress and a waste of my precious time. Who compensate me for all my time. Stress snd phonecalls.

BOTTOM LINE CANCEL MY CONTRACTS I WILL PAY FOR MARCH WITH NO PENALTIES. I REGISTERED WITH A NEW SERVICE PROVIDER AT THE SAME COST AS FOR ME THIS IS A MATTER OF PRINCIPLE WHICH COOL IDEAS HaVE NO idea ABOUT