TB
Thinus B
1 reviews | Active since Oct 2010
17 May 2024, 08:17
Unreliable, support is atrocious!!!!!
Unreliable, support is atrocious!!!!!! Stay away. Dont even bother logging support tickets either, they keep on closing them without bothering to investigate!!
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Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
17 May 2024, 09:06Hi Thinus,
Thank you for reaching out and sharing your experience with us. We're genuinely sorry for any inconvenience you've faced due to the ongoing issues with your connection.
Your case has been swiftly escalated to our Tier 2 Support Manager for urgent attention. They are now actively reviewing the situation to ensure a comprehensive resolution. Rest assured, we're committed to getting to the bottom of this and restoring your service to full functionality as soon as possible.
If you haven't already been contacted by our team for troubleshooting, please expect to hear from us very shortly. Your satisfaction is our priority, and we're dedicated to providing you with the assistance you need.
Should you require any further assistance or have additional concerns, please don't hesitate to get in touch with us. We're here to help in any way we can.
Warm Regards,
Cool Ideas
Thank you for reaching out and sharing your experience with us. We're genuinely sorry for any inconvenience you've faced due to the ongoing issues with your connection.
Your case has been swiftly escalated to our Tier 2 Support Manager for urgent attention. They are now actively reviewing the situation to ensure a comprehensive resolution. Rest assured, we're committed to getting to the bottom of this and restoring your service to full functionality as soon as possible.
If you haven't already been contacted by our team for troubleshooting, please expect to hear from us very shortly. Your satisfaction is our priority, and we're dedicated to providing you with the assistance you need.
Should you require any further assistance or have additional concerns, please don't hesitate to get in touch with us. We're here to help in any way we can.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply17 May 2024, 09:06
Official
Hi Thinus,
Thank you for reaching out and sharing your experience with us. We're genuinely sorry for any inconvenience you've faced due to the ongoing issues with your connection.
Your case has been swiftly escalated to our Tier 2 Support Manager for urgent attention. They are now actively reviewing the situation to ensure a comprehensive resolution. Rest assured, we're committed to getting to the bottom of this and restoring your service to full functionality as soon as possible.
If you haven't already been contacted by our team for troubleshooting, please expect to hear from us very shortly. Your satisfaction is our priority, and we're dedicated to providing you with the assistance you need.
Should you require any further assistance or have additional concerns, please don't hesitate to get in touch with us. We're here to help in any way we can.
Warm Regards,
Cool Ideas
Thank you for reaching out and sharing your experience with us. We're genuinely sorry for any inconvenience you've faced due to the ongoing issues with your connection.
Your case has been swiftly escalated to our Tier 2 Support Manager for urgent attention. They are now actively reviewing the situation to ensure a comprehensive resolution. Rest assured, we're committed to getting to the bottom of this and restoring your service to full functionality as soon as possible.
If you haven't already been contacted by our team for troubleshooting, please expect to hear from us very shortly. Your satisfaction is our priority, and we're dedicated to providing you with the assistance you need.
Should you require any further assistance or have additional concerns, please don't hesitate to get in touch with us. We're here to help in any way we can.
Warm Regards,
Cool Ideas