Unprofessional Service

Disappointing in a word. They were recommended to me because of their fast fibre speeds and quality service. Boy was I disappointed. I had to wait over a week to move over, and these delays were no communicated to me beforehand. When I finally received my router and could start up my line, the service and broadband was unavailable. I called on Saturday and am still waiting, Tuesday evening, for FEEDBACK. I was told the first two people who I called never even logged requests. I haven't even gotten a reason for the lack of connection. When I complain I just get a "sorry" and a refusal to escalate. I had to demand to be put through to multiple departments and force them to request feedback. This will now take another 24/48 hours. However, in the meantime, they made sure to efficiently put through my debit order for a service I have never even received. Class act. Really disgusted at the lack of professionalism or accountability.