iM
ilse M
1 reviews | Active since Apr 2021
13 Apr 2021, 17:10
Unprofessional and empty promises
Terrible is a better rating than Cool Ideas deserve. I convinced my client to go with Cool Ideas, app**** and paid on 1 March for a fibre line. After more than 30 emails and phone calls, paying for the service twice as I was scared their mix up in accounts will delay the installation even further, I still do have internet or my account sorted. I have a client visiting this country who requested that I arrange internet for them. Obviously I am embarressed and my client fuming because his children can not do their school work. So, today I drive to the head office to try again just to be told they "do not allow visitors" I am speechless.
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Replies (3)
Cool Ideas Service Provider's replyOfficial
14 Apr 2021, 11:47Good day Ilse
we believe we have addressed this issue on another post where we requested the form be completed and then we can process the order.
further to this the team is in contact to ensure the rest of the process runs smoothly. should you have any further issues kindly email complaints @ cool ideas . co .za and our management team will assist accordingly
The Cool Team
we believe we have addressed this issue on another post where we requested the form be completed and then we can process the order.
further to this the team is in contact to ensure the rest of the process runs smoothly. should you have any further issues kindly email complaints @ cool ideas . co .za and our management team will assist accordingly
The Cool Team
Cool Ideas Service Provider's reply14 Apr 2021, 11:47
Official
Good day Ilse
we believe we have addressed this issue on another post where we requested the form be completed and then we can process the order.
further to this the team is in contact to ensure the rest of the process runs smoothly. should you have any further issues kindly email complaints @ cool ideas . co .za and our management team will assist accordingly
The Cool Team
we believe we have addressed this issue on another post where we requested the form be completed and then we can process the order.
further to this the team is in contact to ensure the rest of the process runs smoothly. should you have any further issues kindly email complaints @ cool ideas . co .za and our management team will assist accordingly
The Cool Team
iM
ilse M's updateReviewer Update
14 Apr 2021, 12:00Unfortunately not. You confirmed by email delivery of my router before 10 today. It is 12:00 and no router.
iM
ilse M's update14 Apr 2021, 12:00
Reviewer Update
Unfortunately not. You confirmed by email delivery of my router before 10 today. It is 12:00 and no router.
Cool Ideas Service Provider's replyOfficial
14 Apr 2021, 12:02We see that the team has updated the ticket to confirm there was an unforeseen circumstance that caused the delay with the delivery
unfortunately courier companies are subjected to hijackings, traffic, or motor vehicle accidents we both have very little control over this aspect of it but the courier company always endeavour to deliver again at the earliest time.
Thank you for your understanding
unfortunately courier companies are subjected to hijackings, traffic, or motor vehicle accidents we both have very little control over this aspect of it but the courier company always endeavour to deliver again at the earliest time.
Thank you for your understanding
Cool Ideas Service Provider's reply14 Apr 2021, 12:02
Official
We see that the team has updated the ticket to confirm there was an unforeseen circumstance that caused the delay with the delivery
unfortunately courier companies are subjected to hijackings, traffic, or motor vehicle accidents we both have very little control over this aspect of it but the courier company always endeavour to deliver again at the earliest time.
Thank you for your understanding
unfortunately courier companies are subjected to hijackings, traffic, or motor vehicle accidents we both have very little control over this aspect of it but the courier company always endeavour to deliver again at the earliest time.
Thank you for your understanding