Unparalleled customer service that exceeds even my experiences in the UK and US

Outstanding service that distinguishes itself as a bastion of excellence.

When dealing with Vumatel and Mobile Operators, fixed infrastructure providers are generally inaccessible to end users and impossible to navigate due to nebulous SLAs and their unwillingness to provide communications channels for support tickets.

Cool Ideas have taken this burden upon their own shoulders and take the initiative to contact their clients repeatedly, regularly and consistently when experiencing support issues without having to go to them.

Gift from the technical team, and Mdu and Tshepo from the escalations team I would like to thank personally.