1 reviews | Active since Aug 2020
Unhelpful service
I've been with Cool ideas for a couple of months now and never had a issue however things turned to the worst. Ever since they changed over to Vuma reach I had endless issues with getting my line re-actived. I called and emailed so many times to get my line activated, 12 days later still no internet. After 3-4 emails, cool ideas get my address wrong. How? I never changed my location. My 3rd line no longer exists on your system. How does it take thus long to get it sorted? I work from home and with no internet connection its difficult to do my daily duties and assist my customers. What's more frustrating is that I always end up calling or email for answers and chase up on this issue. Not once did coolideas as my service provider contact me and gave me an update. I'm at a point of cancelling and going with another service provider.
we are sorry to hear of this frustration
Vuma Reach has recently launched a new way to sign up for your 28 day service, we understand the frustration in this change but can assure you we are working each day to improve this for our customers however we are at the mercy of the Vuma reach team if there are address issues as they manage this portion.
we have sent your ticket ref to a supervisor and someone will be in touch to discuss the way forward.
The Cool Team
we are sorry to hear of this frustration
Vuma Reach has recently launched a new way to sign up for your 28 day service, we understand the frustration in this change but can assure you we are working each day to improve this for our customers however we are at the mercy of the Vuma reach team if there are address issues as they manage this portion.
we have sent your ticket ref to a supervisor and someone will be in touch to discuss the way forward.
The Cool Team