Unhappy Customer

Good service provided by Cool Ideas customer service team. I made a call to them after realising that my internet is down and spoke to Kagiso who said to me someone will contact me shortly and she meant 45 minutes, unfortunately no one contacted me and then I decided to call again. This time I spoke to someone who I cant remember her name and explained the problem however she ask me to open Google and my question was how since I don't have the internet connection, she then said she is sending my query to someone else who will contact me urgently. In few few minutes the call came in and it was Faith who tried by all means to assist after realising that the previous caller did not even log the query. She tried and fail and ask me to wait for her call back as she is trying to get someone to attend to this issue, in few minutes she called and said she is not getting through to whoever she was trying and the unfortunate part was how she did not care at the end about how I feel and to a point of saying its my choice to take my business to another service provider, how do you really treat a frustrated client that needs to be in a meeting in few minutes but she showed me a middle finger and this is the reason we are here. As a businessman I will forever report such bad service because this is what makes our business fail and people expect to be paid full salary and they forget that my premium add value to them and I have the right to complain.

Thank You Zolani