Unfair Billing and Blacklisting for a Service Never Used

Unfair Billing and Blacklisting for a Service Never Used

I reached out to Cool Ideas to get fibre installed at my residence. They responded by simply sending login credentials, without confirming whether the connection was active or even usable on my side. I never received a router, no technician was sent, and I could not pick up any WiFi signal—not on my phone, TV, or laptop.

There was no formal contract provided. I was told it’s a “month-to-month” service. Despite never using the service (not even once), I was billed—purely because credentials were sent. I’ve repeatedly requested a network usage report to prove that I never connected or used data, but Cool Ideas has failed to provide one. In fact, they admitted that there was no usage, but still insisted on billing me.

Even worse, they have now listed me with credit bureaus for non-payment, despite the ongoing dispute. I consider this both ********* and ******** under ICASA regulations.

I have requested:

A copy of the contract or service agreement.

A full network usage report.

That the billing be suspended or reversed until the dispute is resolved.

None of these requests have been honored. This is a clear violation of consumer rights and billing regulations in South Africa.

i have escalated this to ICASA and lodged a dispute. I strongly caution anyone considering Cool Ideas to be very careful before engaging with them.