YS
Yaron S
1 reviews | Active since Apr 2017
02 Mar 2021, 16:57
Uncool Ideas
Poor billing and misunderstanding of request have resulted in wrong billing. If not sorted out will lose a client for life
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Cool Ideas Service Provider's replyOfficial
03 Mar 2021, 15:52Hi Yaron
we are sorry to hear of this frustration
please note that during the transfer process there is an option where you are notified that a cancellation for the old property has to be submitted to us to avoid double billing, further to this it was submitted in writing to you after the transfer application was submitted that you need to put in a cancellation for the property you will be leaving.
we have this in place in order to avoid double billing from the fibre line provider as they require cancellation in writing. we are sorry this has caused you frustration however this is part of our process.
The Cool Team
we are sorry to hear of this frustration
please note that during the transfer process there is an option where you are notified that a cancellation for the old property has to be submitted to us to avoid double billing, further to this it was submitted in writing to you after the transfer application was submitted that you need to put in a cancellation for the property you will be leaving.
we have this in place in order to avoid double billing from the fibre line provider as they require cancellation in writing. we are sorry this has caused you frustration however this is part of our process.
The Cool Team
Cool Ideas Service Provider's reply03 Mar 2021, 15:52
Official
Hi Yaron
we are sorry to hear of this frustration
please note that during the transfer process there is an option where you are notified that a cancellation for the old property has to be submitted to us to avoid double billing, further to this it was submitted in writing to you after the transfer application was submitted that you need to put in a cancellation for the property you will be leaving.
we have this in place in order to avoid double billing from the fibre line provider as they require cancellation in writing. we are sorry this has caused you frustration however this is part of our process.
The Cool Team
we are sorry to hear of this frustration
please note that during the transfer process there is an option where you are notified that a cancellation for the old property has to be submitted to us to avoid double billing, further to this it was submitted in writing to you after the transfer application was submitted that you need to put in a cancellation for the property you will be leaving.
we have this in place in order to avoid double billing from the fibre line provider as they require cancellation in writing. we are sorry this has caused you frustration however this is part of our process.
The Cool Team