SB
Solomon B
1 reviews | Active since Jul 2016
17 May 2025, 11:00
UNCOOL IDEAS
DO NOT , I REPEAT DO NOT sign up with these service provider if you VALUE your money and your productivity, your business and work will suffer when you use this provider and their CLASSIC excuse is "National Outage", another thing is that the speed you pay for is not what you get , just false advertising and inflated pricing. Please value your money , businesses and work by considering reliable service providers. The good reviews are for people who just signed up , don't be fooled
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Cool Ideas Service Provider's replyOfficial
26 May 2025, 17:06Good day Solomon, Thank you for your detailed feedback. We sincerely apologise for any inconvenience you may have encountered due to the recent MTN LTE outage. We understand the importance of a stable and reliable connection, especially when you work/run your business from home. Though these area outages are out of our control, we always have teams available who work diligently to restore connections as soon as possible. Regarding the slow speeds issue you've highlighted, if the issue persists, please log a ticket by sending an email with screenshots of your current speed test results to *** and one of our Tier 2 Support Technicians will contact you to assist further. Please note that these speed tests should be conducted over a LAN (cabled) connection for accurate results. We appreciate your patience and you bringing this matter to our attention. Please don't hesitate to contact us directly should you require assistance again in the future. Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply26 May 2025, 17:06
Official
Good day Solomon, Thank you for your detailed feedback. We sincerely apologise for any inconvenience you may have encountered due to the recent MTN LTE outage. We understand the importance of a stable and reliable connection, especially when you work/run your business from home. Though these area outages are out of our control, we always have teams available who work diligently to restore connections as soon as possible. Regarding the slow speeds issue you've highlighted, if the issue persists, please log a ticket by sending an email with screenshots of your current speed test results to *** and one of our Tier 2 Support Technicians will contact you to assist further. Please note that these speed tests should be conducted over a LAN (cabled) connection for accurate results. We appreciate your patience and you bringing this matter to our attention. Please don't hesitate to contact us directly should you require assistance again in the future. Warm Regards, The Cool Ideas Team