UnCool Ideas

Between yourselves and Vumatel i'm not even sure who is more useless anymore. I used to have such respect for this company because i never had any issues prior to this with accounts that were in my name.

My Girlfriend and I moved address on the 28th February 2019. We submitted a change of address form to you guys more than a week before we moved, my Girlfriend was told that she would be billed still for March at the old address but that the new address was going to be setup(Which i also don't understand seeing as we weren't cancelling but simply moving an account).

But anyways, so now we started paying for two accounts - who is even using the other account i'm not sure because neither of us live there. But needless to say it hasn't been cancelled and we are still being billed for it as of Today!

What infuriates me even more is that the account which we actually use and need to do business with and be able to work from. Is down every two weeks same issue every time, CPE light(Orange) is off.

Now i know this is not your fault and its that other useless bunch Vumatel but these issues don't seem to get any priority and it seems to take forever for them to come and fix them.

Speaking of which, its down again. So i reckon we will sit here for at least another week without internet, but don't worry we have already paid in full for services not received and for places we don't even live in.

Of the +- 60 days Since we have moved if i had to guess id say we haven't had internet for about 30 of them.

*Also i have tried to set myself up as an alternative contact for the account on your system, but unfortunately seeing as my email address was used for my own account a while back, i cannot do this.

The Account in Question -