Unacceptable service and useless system

Line down 3rd time in a month. Days and days at a time!

Call centre agent says that escalating a fault actually has no bearing on the turn around time. They refuse to follow up. Can't give me any update other than to repeat that the protocol is to wait. 2 days and several calls and we can't ever speak to a manager - supposedly always on another call. never called back!

When I ask to lodge a complaint about the service and the system can't facilitate feedback, i get told that there is no customer care and I need to wait for the manager.

Complete stubborn refusal to assist compounded by a useless system that can't log even basic information or updates.

I don't want the cut and paste response. I want to know: Do you have any intention of improving your service or do you think that the system and level of service is adequate?

I previously experienced months of down time because my profile got mixed up with another address. Same thing: the system would not enable any appropriate inputs and tracking. Call center had no ability to help and escalating meant nothing.

Unless you can action some kind of change and show it I am cancelling my contract.