Unacceptable and horrible service

I am appalled and feel ****** off my money and time by Coolideas.

Now this is the unacceptable exercise they have put me through and I still do not have fibre connection.

Installation done on Friday 31 May 2024 with incomplete infrastructure. The technicians- who are from Vodacom - intentionally did not disclose that there is a port missing that they would need to install.

I had to do countless follow-ups with both Cool ideas and Vodacom who kept on giving me the run around that they are sending technicians to finish their infrastructure installation since Friday 31st May 2024.

I have informed Coolideas that I will cancel if not sorted out and they tell me I would pay charges.

Today on 05/06/2024 I made many queries that I have an ONT and router but still am not connected due to Vodacom not having done the installation correct and Coolideas keeps saying they have escalated only for Vodacom to inform me they have dispatched technicians to a wrong adress.

I have informed Cool ideas and they still tell me they are trying to get technicians to come correct.

I regret signing up with Coolideas and would not recommend either them or Vodacom.

I am now going to have to cancel with them, incurs charges and get an LTE wireless connection due to this as the only fibre ISP available at my estate is Vodacom.

I have spent so much money so far trying to connect with own prepaid mobile data to get work done as I work remotely.

Clearly Coolideas is unable to provide service.

So disappointed

This is horrible and is not service

I regret signing up with Cool ideas.