P
Praksha
1 reviews | Active since Mar 2023
23 Sept 2024, 08:56
*****ulent transactions
I am writing on their billing and financial process. My account details was used *****ulently for another account. What checks are be done? what verification are being done? I have never app**** to this fiber company nor will I ever.
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Cool Ideas Service Provider's replyOfficial
23 Sept 2024, 09:14Good day Praksha, Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you may have encountered and are committed to resolving this issue for you. The issue you've raised is quite concerning, especially considering the fact that you are not a customer of ours. Rest assured, our Finance Team Leader is on the case and will contact you with updates/for further information during the course of the day. We appreciate your patience during this time. Thanks again for bringing this to our attention. Warm Regards,
Cool Ideas Service Provider's reply23 Sept 2024, 09:14
Official
Good day Praksha, Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you may have encountered and are committed to resolving this issue for you. The issue you've raised is quite concerning, especially considering the fact that you are not a customer of ours. Rest assured, our Finance Team Leader is on the case and will contact you with updates/for further information during the course of the day. We appreciate your patience during this time. Thanks again for bringing this to our attention. Warm Regards,