LK
Letitia K
1 reviews | Active since May 2017
18 Dec 2024, 10:27
Too cool for clients
I tried to place a new order for a premises I was 100% sure had an existing line from the FNO. It took them 2 weeks just to place the new order with the FNO, AND I am an EXISTING customer. I have never worked with an ISP that is so slow, unresponsive, apathetic and unconcerned about my request. If you want to go on December break rather outsource your CC to India. I am just waiting to get connected before I move to another ISP.
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Cool Ideas Service Provider's replyOfficial
07 Jan 2025, 09:03Good day Letitia, Thank you for sharing your experience with us. We sincerely apologise for the delays and inconvenience you encountered during your relocation order process. Unfortunately, the delay was caused by the previous tenant's active line status, which prevented us from placing your order with MetroFibre. We’re glad we could eventually resolve the issue and get you connected, but we completely understand how inconvenient and frustrating this wait must have been. If you need any further assistance, please don’t hesitate to reach out—we’re here to help. Best Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply07 Jan 2025, 09:03
Official
Good day Letitia, Thank you for sharing your experience with us. We sincerely apologise for the delays and inconvenience you encountered during your relocation order process. Unfortunately, the delay was caused by the previous tenant's active line status, which prevented us from placing your order with MetroFibre. We’re glad we could eventually resolve the issue and get you connected, but we completely understand how inconvenient and frustrating this wait must have been. If you need any further assistance, please don’t hesitate to reach out—we’re here to help. Best Regards, The Cool Ideas Team