time to look elsewhere for fibre....nothing cool here!

started off fine initially - wifi speeds were good with no problem. Over the past year service has deteriorated to such a point that I am busy looking for an alternative provider. I m doing so because of wifi speeds that are erratic, sometimes working, sometimes not - and good luck trying to get this resolved via their "customer support". You need to log a ticket - which is responded to days later. Try to call in - well be prepared for over 10, sometimes 15 minutes of listening to the holding music while no one attends to your call. Try to get a response via facebook site - well then they first need a ticket number to escalate. And so we go thru this endless frustrating loop of nothing getting done.... This has been the pattern over the last year with coll ideas