EP
Ella P
1 reviews | Active since Sept 2023
19 Sept 2023, 20:38
Thought it was better than it is..
Getting tired of the internet always cutting out. We pay a lot of money for internet... why does this happen..?! we have been without internet now for over two hours and it's still on going.. think my time with Cool Ideas is coming to an end.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
20 Sept 2023, 13:23Good day Ella ,
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved. Unfortunately, we could not find your profile using the information from your review.
If you are still experiencing connectivity issues, please provide us with your #COOL ticket reference so we may follow up with our Support team on your behalf.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved. Unfortunately, we could not find your profile using the information from your review.
If you are still experiencing connectivity issues, please provide us with your #COOL ticket reference so we may follow up with our Support team on your behalf.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply20 Sept 2023, 13:23
Official
Good day Ella ,
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved. Unfortunately, we could not find your profile using the information from your review.
If you are still experiencing connectivity issues, please provide us with your #COOL ticket reference so we may follow up with our Support team on your behalf.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***
Thank you for sharing your feedback, and we apologise for any inconvenience caused by the outage.
Please note that there was an unexpected outage affecting customers in Johannesburg and Cape Town last night, which has since been resolved. Unfortunately, we could not find your profile using the information from your review.
If you are still experiencing connectivity issues, please provide us with your #COOL ticket reference so we may follow up with our Support team on your behalf.
We appreciate your patience and support.
Kind Regards,
Cool Ideas
*** | ***