1 reviews | Active since Feb 2021
This is BAD and not COOL
I spoke to one of your ladies today my conclusion after the call, she must be one of the senior managers. Because I was told that if not for me who wanted to swop ISP's everything would have been sorted. I would like to say this and also make a point of saying this I'M BUSY WITH VUMA AND YES VUMA WILL BE HELPING ME TO ACTIVATE MY LINE @ 26 VESUVIUS AVE SAN REMO STRANDFONTEIN LINE 2 The only thing I will need from Cool Ideas will be my authentication and password. After I have requested my line to released I was advise that it is, but wasn't so my next best thing is to stay with this unacceptable service and seek help for my problem somewhere else. Please let me know if I'm the unreasonable one here??? I really don't thing any of you will except this level of service from anyone. This problem is dating from the 16 of Feb 2021. I will also update my problems and issues on every social platform available to me. Starting from my first email, and again this is something any of you will do.
We are sorry to hear of this frustration
Upon investigating we see that the incorrect line was selected when you app**** as the property you are located at is divided into 4 sections. this has caused the delay and we are engaging with the fibre line provider to rectify it on their end.
We do stipulate on the website that "if the address you seek is not available please DO NOT select another address just to proceed with order rather log a support query with us and we will assist accordingly". when customers select an address that is not theirs it delays the process as previously mentioned we cannot rectify this from the ISP side its only something the fibre line provider can do.
We see that your issue has been escalated and s a team member is scheduled to call you with an update
The Cool Team
We are sorry to hear of this frustration
Upon investigating we see that the incorrect line was selected when you app**** as the property you are located at is divided into 4 sections. this has caused the delay and we are engaging with the fibre line provider to rectify it on their end.
We do stipulate on the website that "if the address you seek is not available please DO NOT select another address just to proceed with order rather log a support query with us and we will assist accordingly". when customers select an address that is not theirs it delays the process as previously mentioned we cannot rectify this from the ISP side its only something the fibre line provider can do.
We see that your issue has been escalated and s a team member is scheduled to call you with an update
The Cool Team