This is absolute ******* service

My link has been down for almost 24 hours now. I have asked numerus times for feedback on what the problem is and I just get sorry for the inconvenience we have escalated it to vumatel. Great for doing that but that is no update. After numerus emails on the ticket, I logged with not feedback, I called them only to be told that agent dealing with my ticked will call me back in 5 min. 20min later he called me, only for him to tell me that there is an outage in my aria. Why was I not informed of it right from the start. It is all very well and good that they place it on there web site under announcements. How am I supposed to see that if I do not have a link. Also, I asked for Management to call me still waiting. How hard is it to give proper feedback (What happened, is the line broken, how long will it take to repair (None of this no ETR to Repair proper time frames). I think we should be rebated for the time we are offline as this is now a service, I am paying for that I cannot use. Also, this 24-to-72-hour turnaround time on tickets is also no acceptable.

I just get the impression that as long as you getting your money you do not care for you clients