Thieving company. Paid for a service I'm not receiving.

My fibre expired on the 4th July 2024 and I made payment on the 3rd July 2024. Cool Ideas have still not connected me even though I have provided proof of payment. It's been 5 days that I'm stranded without internet. I've spent numerous hours on the phone speaking to consultants but to no avail. The consultants are painfully in competent and un ethical. I have corresponded withThuli Nxumalo, Ambani Maneba, Lameez Sass and a team leader by the name of Kelly. These are a few names of the MANY consultants I have dealt with and still no resolution. It's absurd that a request like this could be this painful and difficult to resolve. I am seeking urgent correspondence in having this resolved!