LF
Lynette F
1 reviews | Active since Aug 2014
10 Oct 2020, 08:17
******* and *****
The website asks you to downgrade at the end of a calendar month which I did ... but they insist on *****ing my money forcing me to use a service I don’t want - not a single person in this business forwarded the ombudsman’s details - despite requesting on numerous occasions
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Replies (1)
Cool Ideas Service Provider's replyOfficial
12 Oct 2020, 07:24Good day Lynette
we apologize for any inconvenience in this regard. our downgrade process is quite simple in that we require a downgrade request before the 20th of each month in order to place the downgrade order with the respective FNO, you placed yours on the 30th of the month which is less than 24 hours notice.
our processes are in place to protect both you as the customer and us as your ISP to ensure we both do not take on unnecessary charges, unfortunately we need enough notice to process a downgrade with the FNO and you did not provide the sufficient amount of time.
We will have a supervisor reach out to clarify any uncer*****y that you might still have around our processes.
The Cool Team
we apologize for any inconvenience in this regard. our downgrade process is quite simple in that we require a downgrade request before the 20th of each month in order to place the downgrade order with the respective FNO, you placed yours on the 30th of the month which is less than 24 hours notice.
our processes are in place to protect both you as the customer and us as your ISP to ensure we both do not take on unnecessary charges, unfortunately we need enough notice to process a downgrade with the FNO and you did not provide the sufficient amount of time.
We will have a supervisor reach out to clarify any uncer*****y that you might still have around our processes.
The Cool Team
Cool Ideas Service Provider's reply12 Oct 2020, 07:24
Official
Good day Lynette
we apologize for any inconvenience in this regard. our downgrade process is quite simple in that we require a downgrade request before the 20th of each month in order to place the downgrade order with the respective FNO, you placed yours on the 30th of the month which is less than 24 hours notice.
our processes are in place to protect both you as the customer and us as your ISP to ensure we both do not take on unnecessary charges, unfortunately we need enough notice to process a downgrade with the FNO and you did not provide the sufficient amount of time.
We will have a supervisor reach out to clarify any uncer*****y that you might still have around our processes.
The Cool Team
we apologize for any inconvenience in this regard. our downgrade process is quite simple in that we require a downgrade request before the 20th of each month in order to place the downgrade order with the respective FNO, you placed yours on the 30th of the month which is less than 24 hours notice.
our processes are in place to protect both you as the customer and us as your ISP to ensure we both do not take on unnecessary charges, unfortunately we need enough notice to process a downgrade with the FNO and you did not provide the sufficient amount of time.
We will have a supervisor reach out to clarify any uncer*****y that you might still have around our processes.
The Cool Team