dD
dianne D
1 reviews | Active since May 2016
26 Mar 2021, 20:37
They will allow random companies to take over your personal account after you have tried your very best to cancel it.
This company will allow random companies to take over your personal account after you have cancelled it! Beware, they have zero respect for customer confidentiality and when you try to sort it out they will do the opposite of what you ask them to do. When you explain to them how ludicrous an offense they have committed, they will do their best to ignore you and keep pushing all in the name of customer retention. Unless you feel like wasting hours of your time trying to fix the mess they will create in your life, steer clear of them,
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Cool Ideas Service Provider's replyOfficial
29 Mar 2021, 08:37Good day Dianne
We are sorry to hear of this frustration
We believe that there was some confusion with regards to the above scenario that our team have phoned and cleared up. there was a trustee member who wished to take over your line but requested to extend the terms of service instead of putting in their name after you had declined to extend the service the trustee member was then not interested. we believe after this you had logged into your coolzone account and saw the service still there and assumed we would be billng you for this which was not the case, a team leader contacted you to clarify this and we do hope all is now in order.
should you experience any further issues please contact complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
We believe that there was some confusion with regards to the above scenario that our team have phoned and cleared up. there was a trustee member who wished to take over your line but requested to extend the terms of service instead of putting in their name after you had declined to extend the service the trustee member was then not interested. we believe after this you had logged into your coolzone account and saw the service still there and assumed we would be billng you for this which was not the case, a team leader contacted you to clarify this and we do hope all is now in order.
should you experience any further issues please contact complaints @ cool ideas .co .za
The Cool Team
Cool Ideas Service Provider's reply29 Mar 2021, 08:37
Official
Good day Dianne
We are sorry to hear of this frustration
We believe that there was some confusion with regards to the above scenario that our team have phoned and cleared up. there was a trustee member who wished to take over your line but requested to extend the terms of service instead of putting in their name after you had declined to extend the service the trustee member was then not interested. we believe after this you had logged into your coolzone account and saw the service still there and assumed we would be billng you for this which was not the case, a team leader contacted you to clarify this and we do hope all is now in order.
should you experience any further issues please contact complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
We believe that there was some confusion with regards to the above scenario that our team have phoned and cleared up. there was a trustee member who wished to take over your line but requested to extend the terms of service instead of putting in their name after you had declined to extend the service the trustee member was then not interested. we believe after this you had logged into your coolzone account and saw the service still there and assumed we would be billng you for this which was not the case, a team leader contacted you to clarify this and we do hope all is now in order.
should you experience any further issues please contact complaints @ cool ideas .co .za
The Cool Team