They used to be good

This company has gone down the toilet. I am an existing customer who requested a relocation - only to be told I have to apply as a new customer, starting the process again and filling in forms on two different websites (apparently you can’t relocate from the customer portal, and filling in the form doesn’t actually do anything) they have all my details already. Now on top of it all they want to charge me for cancelling early, even though 1. I am not canceling and 2. I have paid for 12 months so the fee should be void