They are holding clients ransom. No internet but they won't let you cancel your line to get another ISP.

With the internet down on international traffic I can't access my client's details and assists them. Lost some clients due to this. Now I want to cancel my fiber line so I can get a new isp that I can use for my business. But they only want to release the line on 31/12/2019 as for their 30day policy. In the meantime lose clients. I called them then they put me from the accounts department to the support department and then back to the admin and then admin back to accounts ant then support again. It seems that nobody knows what to do now. Telkom number 2 in the making. They tell me they going to call back no phonecall. It seems that cool ideas are in over their heads and can't resolve the problem. Just by looking at the past few months of how their service is non-existant I don't think they are going to survive this latest storm.