YV
Yusuf V
1 reviews | Active since Mar 2009
12 Apr 2021, 20:15
Theft !!!!
Hello
Your technical support is fairly fast and efficient, unfortunately your ability to incorrectly debit customer accounts is faster and extremely slow in correcting.
Please do not contact me or write a standard reply, refund my money !!!!
Regards
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Replies (1)
Cool Ideas Service Provider's replyOfficial
13 Apr 2021, 10:28Hi Yusuf
We are sorry to hear of this frustration.
Upon investigating we see that there was a system and human error here. we are transparent with our customers so there will be no standard reply and we are happy to take accountability where we are at fault.
The team have rectified the issue on our side and will be processing your refund this friday as per protocol. somene from our accounts team will aslo be in touch shortly.
The Cool Team
We are sorry to hear of this frustration.
Upon investigating we see that there was a system and human error here. we are transparent with our customers so there will be no standard reply and we are happy to take accountability where we are at fault.
The team have rectified the issue on our side and will be processing your refund this friday as per protocol. somene from our accounts team will aslo be in touch shortly.
The Cool Team
Cool Ideas Service Provider's reply13 Apr 2021, 10:28
Official
Hi Yusuf
We are sorry to hear of this frustration.
Upon investigating we see that there was a system and human error here. we are transparent with our customers so there will be no standard reply and we are happy to take accountability where we are at fault.
The team have rectified the issue on our side and will be processing your refund this friday as per protocol. somene from our accounts team will aslo be in touch shortly.
The Cool Team
We are sorry to hear of this frustration.
Upon investigating we see that there was a system and human error here. we are transparent with our customers so there will be no standard reply and we are happy to take accountability where we are at fault.
The team have rectified the issue on our side and will be processing your refund this friday as per protocol. somene from our accounts team will aslo be in touch shortly.
The Cool Team