SK
Sabelisiwe K
1 reviews | Active since Apr 2014
30 Jan 2024, 09:36
THE WORST WORST WORST PROVIDERS.
Don't even THINK of using these ******. Requested a cancelation of a Fibre line in May 2023 and still.... NOTHING. Getting double charged, not releasing the line, not canceling my contract, poor customer service, pathetic all around. NEVER EVER AGAIN. And I wouldn't recommend them to ANYONE unless I wanted them to be miserable.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
30 Jan 2024, 13:44Good day Sabelisiwe,
Thank you for your feedback, and apologies for any inconvenience you may have experienced.
Unfortunately, we could not locate your profile with the information from your review. Do you perhaps have a ticket reference for us to check so our team can investigate and assist you further?
We look forward to hearing from you.
Kind Regards,
Cool Ideas Billing Team
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Thank you for your feedback, and apologies for any inconvenience you may have experienced.
Unfortunately, we could not locate your profile with the information from your review. Do you perhaps have a ticket reference for us to check so our team can investigate and assist you further?
We look forward to hearing from you.
Kind Regards,
Cool Ideas Billing Team
***
Cool Ideas Service Provider's reply30 Jan 2024, 13:44
Official
Good day Sabelisiwe,
Thank you for your feedback, and apologies for any inconvenience you may have experienced.
Unfortunately, we could not locate your profile with the information from your review. Do you perhaps have a ticket reference for us to check so our team can investigate and assist you further?
We look forward to hearing from you.
Kind Regards,
Cool Ideas Billing Team
***
Thank you for your feedback, and apologies for any inconvenience you may have experienced.
Unfortunately, we could not locate your profile with the information from your review. Do you perhaps have a ticket reference for us to check so our team can investigate and assist you further?
We look forward to hearing from you.
Kind Regards,
Cool Ideas Billing Team
***
SK
Sabelisiwe K's updateReviewer Update
30 Jan 2024, 14:16Can you pickup anything under email address
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The email request for cancelation was sent 30 May 2023.
Subject line - Cancelation Cool 75642
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The email request for cancelation was sent 30 May 2023.
Subject line - Cancelation Cool 75642
SK
Sabelisiwe K's update30 Jan 2024, 14:16
Reviewer Update
Can you pickup anything under email address
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The email request for cancelation was sent 30 May 2023.
Subject line - Cancelation Cool 75642
***
The email request for cancelation was sent 30 May 2023.
Subject line - Cancelation Cool 75642
Cool Ideas Service Provider's replyOfficial
31 Jan 2024, 14:45Hi Sabelisiwe,
Thank you for your prompt response. We've found your cancellation ticket and have escalated your case to our Operations Team Leaders for further assistance.
Our team will contact you some time today.
Kind Regards,
Cool Ideas Connect Team
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Thank you for your prompt response. We've found your cancellation ticket and have escalated your case to our Operations Team Leaders for further assistance.
Our team will contact you some time today.
Kind Regards,
Cool Ideas Connect Team
***
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Cool Ideas Service Provider's reply31 Jan 2024, 14:45
Official
Hi Sabelisiwe,
Thank you for your prompt response. We've found your cancellation ticket and have escalated your case to our Operations Team Leaders for further assistance.
Our team will contact you some time today.
Kind Regards,
Cool Ideas Connect Team
***
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Thank you for your prompt response. We've found your cancellation ticket and have escalated your case to our Operations Team Leaders for further assistance.
Our team will contact you some time today.
Kind Regards,
Cool Ideas Connect Team
***
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