The worst ISP ever
Literally the worst ISP in the country. There is no communication or feedback on outages that affects your line. No support after 5PM at night.
Do a search on this site and see the lack of response from Cool Ideas
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Cool Ideas Service Provider's replyOfficial
14 Sept 2020, 11:34Hi Ryan
We are sorry to hear of your frustration, we have an announcements page that is updated regularly and can be accessed via mobile data to keep you informed of any outages we might be experiencing due to an FNO (Fibre Netowork Operator) being down. our teams are available until 8pm every night via phone call and email as well.
https://coolideas.co.za/announcements/
we will be happy to have someone reach out to explain our communication channels further.
The Cool Team
We are sorry to hear of your frustration, we have an announcements page that is updated regularly and can be accessed via mobile data to keep you informed of any outages we might be experiencing due to an FNO (Fibre Netowork Operator) being down. our teams are available until 8pm every night via phone call and email as well.
https://coolideas.co.za/announcements/
we will be happy to have someone reach out to explain our communication channels further.
The Cool Team
Cool Ideas Service Provider's reply14 Sept 2020, 11:34
Official
Hi Ryan
We are sorry to hear of your frustration, we have an announcements page that is updated regularly and can be accessed via mobile data to keep you informed of any outages we might be experiencing due to an FNO (Fibre Netowork Operator) being down. our teams are available until 8pm every night via phone call and email as well.
https://coolideas.co.za/announcements/
we will be happy to have someone reach out to explain our communication channels further.
The Cool Team
We are sorry to hear of your frustration, we have an announcements page that is updated regularly and can be accessed via mobile data to keep you informed of any outages we might be experiencing due to an FNO (Fibre Netowork Operator) being down. our teams are available until 8pm every night via phone call and email as well.
https://coolideas.co.za/announcements/
we will be happy to have someone reach out to explain our communication channels further.
The Cool Team