The WORST fibre provider! They may be cheap but you will regret it!

The worst experience I have ever had with an ISP! DO NOT use this provider as your fiber ISP!!

There are not transparent with their pricing, I signed up with them for a R499 plan and 4 months later they up the price and said they don't have control over the price increases. I have had the WORST experience with their accounts team!!! They charged me erroneous and want me to pay for a service I didn’t use! The account was suspended because of the error but they still want me to pay for it??! How can I pay for something I did not use? Especially when I had to buy additional for a modem so I can connect because I work from home. They told me that they have an agreement with their supplier and they need to pay them etc but what does that have to do WITH ME? I am not involved in the agreements they have with their suppliers! I paid for the April invoice and they took that money and allocated it to the March invoice and said the payment for April is outstanding! The accounts and billing team is not helpful at all and very rude especially these people Kamogelo Selemela, Tazne Arendse, Opal Khumalo!! they have generic responses and ignore some questions you but only respond to what suits them.

I think they do this on purpose so people can cancel and have to pay the clawback amount! I am SO FED UP and I have decided to cancel the account just 5 months in and I have lodged a complaint with the NCC.

Not to mention, they go offline about 5+ times a month! Which means I had to buy additional data to connect and work because they are offline. But I must say their technical team is helpful with tickets regarding the network. I don't have a huge problem with their network issue because the tech team is quick to respond and assist so I would have stayed with them regardless of that - it is just the billing team that is ***********! They would rather lose a customer than find ways to fix the problem and make sure the customer is happy and I was willing to work with them and even suggested a solution but NOPE not the ACCOUNTS rude team and even their team leads - the ABSOLUTE WORST.

I DO NOT RECOMMEND - DO NOT USE THIS PROVIDER!